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Cancellations

When can I cancel?

You may change or cancel your subscription at any time. To change or cancel your subscription, please contact Customer Service at 304-472-2800. We do not accept cancellations by mail or email.

Refunds

Are refunds available?

For Monthly and Quarterly Subscriptions

When cancelling a monthly or quarterly subscription, all future charges associated with your subscription will be cancelled. You may notify us of your intent to cancel at any time, however your cancellation will become effective at the end of your current billing period. You will not receive a refund; your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.

Annual Subscriptions

If you cancel an annual subscription at any time, the cancellation will not take effect until the end of your current billing period. You will not receive a refund; however your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.

Email Address Previously Registered

I would like to subscribe, but I get an error when entering my email address?

If you would like to subscribe using an already registered email address, please select the ‘Sign In’ option on the order page. Sign in with your email address and password, and this will allow you to continue your purchase.

If you have forgotten your password, use the link on the sign-in screen to recover it. An email will be sent with instructions to reset your password. If you need further assistance, please call Customer Service at 304-472-2800.

Pricing

What are your rates?

The rates will vary depending on your location. Please enter your mailing zip code to see the rates available in your area.

Is that your best rate?

Our introductory prices are our lowest available rates, and are available only to new subscribers. Promotional pricing is also available periodically, throughout the year, and require the use of a promo code.

Payment Methods

By what methods can I pay?

All subscriptions require credit card payment. Monthly and Quarterly Subscriptions are automatically renewed.

Must my subscription be automatically renewed?

All Monthly and Quarterly subscriptions are on automatic renewal for your convenience. You do not have to worry about mailing back renewal notices or missing issues if you forget to renew. You have complete control over your subscription and can contact us to change or cancel at any time.

Offers including print delivery are available only in the contiguous U.S. and may be withdrawn at any time. Sales tax may apply. Please note that your subscription will renew automatically unless you cancel prior to renewal. Our secure server software encrypts information to protect your transaction. As a subscriber of The Record Delta you agree to receive breaking news alerts, as well as info and offers pertaining to your account.

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